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5
 
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3
 
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605 Reviews

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Great job!

5
05 April 2022 , Nancy W (South Windsor, )

We had a very positive experience with our garage door replacement. Ricky was courteous, friendly and professional. We had an unusual situation with installing the weatherstripping in a different… Read more We had a very positive experience with our garage door replacement. Ricky was courteous, friendly and professional. We had an unusual situation with installing the weatherstripping in a different way than usual, that required Paul to assist and they did a great job. The only comment that I might add is that Ricky should have been informed of the alternative method of installation ahead of time.

Satisfied

5
23 March 2022 , Paul B (West Springfield, )

Good products and service

this was a repair job of an older garage door

5
11 March 2022 , RITA C (Enfield, )

I WANT TO COMPLIMENT YOU ON YOUR EMPLOYEE JAMES HARRIS HE WAS EXCELLENT IN EVERY WAY POLITE KNOWLEDGEABLE ETC ETC I WOULD NOT HAVE ANYONE ELSE WORK ON MY GARAGE DOORS FROM NOW ON. HE… Read more I WANT TO COMPLIMENT YOU ON YOUR EMPLOYEE JAMES HARRIS HE WAS EXCELLENT IN EVERY WAY POLITE KNOWLEDGEABLE ETC ETC I WOULD NOT HAVE ANYONE ELSE WORK ON MY GARAGE DOORS FROM NOW ON. HE ABSOLUTELY DESERVES A RAISE AND RESPECT AND I HOPE HE REALLY IS APPRECIATED. EXCELLENT EMPLOYEES ARE HARD TO FIND AND I LIKE TO COMPLIMENT PEOPLE TO THEIR EMPLOYERS WHEN THEY REALLY DESERVE IT.

Long wait

3
06 March 2022 , Jeremy B (Ellington, )

We like the final product,but there were 2 separate delays. So installation happened 2 months after original December date due to shipping delays and the wrong parts coming in. Being notified about… Read more We like the final product,but there were 2 separate delays. So installation happened 2 months after original December date due to shipping delays and the wrong parts coming in. Being notified about the wrong part, by email, the morning of the delivery was frustrating. Also, the second half of our payment looks like it was charged to our credit card without notice or our authorization. This was a surprise as well.

Company response:

Hi Jeremy we apologize for the unforeseen delays, as far as the credit card being ran, upon the initial transaction it was asked if you would like us to store for balance due upon completion which was done. It is also fully disclosed in the original said contract terms that the balance is due upon completion. Possibly during the longer than expected wait time it had been forgotten that the agreement was to store the credit card for completion as discussed. Also as a courtesy no charge we sent out a tech to put a temporary fix on the door so that it was operable until the new doors arrive in stock. We understand your frustrations with lead times as Clopay had bumped out the wait times during your longer than normal wait. (6-10 month lead times) Overall we are glad that you are happy with the overall final product. Industry wide lead times have now improved significantly with lead times for our main supplier Garaga, about a month, give or take. As a courtesy no charge we also returned after the install was completed and included an additional keyless entry free of charge. Again we thank you for your business and patience during these unforeseen times. This is the final communication from the client: Hi Paul: As I read you email and think about the total experience we had with Atlas Doors, I do feel that the review I left is not fair or accurate. I did not consider the extra keyless entry, as you stated. I also did not think about how you sent a representative out to do some repairs on my old doors when the delays originally occurred. Those repairs helped us get through to the time when the new doors were installed. I also appreciate how quickly your company responded to my emails and calls. I apologize for the writing of the review without considering the entire experience. Thank you for your time and attention to our order. Sincerely, Jeremy On 03/06/2022 1:49 PM

Really pleased with service

5
02 March 2022 , Christine W (South Windsor , )

Overall experience was great. The installation exceeded our expectations —the installer was professional, personable, and did an awesome job ! We couldn’t be happier !

Garage and Auto Door Opener

5
22 February 2022 , Ann D (East Granby, )

So pleased with installer. Friendly and professional. Will definitely refer this Company. Excellent.