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excellent service

5
10 August 2018 , Kim S (Enfield, CT)

the only contractor who showed up on time and completed the install when they said they would. very knowledgeable and professional.
we had. no complaints

Installed product:

Triforce Garage Door

Satisfied Customer

5
12 July 2018 , N/A N (Windsor Locks, CT)

See below

Phone call from service manager

1
21 June 2018 , nelson t (east granby , CT)

I recently shared my objective review on a service provided by your company on Google. I believe in giving feed back as a tool for evaluating and improvement. Yesterday afternoon while driving with my… Read more I recently shared my objective review on a service provided by your company on Google. I believe in giving feed back as a tool for evaluating and improvement. Yesterday afternoon while driving with my 5 year old, I received a call from your service manager Paul regarding my review. The call was not a friendly one but one filled with anger and yelling from your employee. I totally understand bad reviews are hard to accept but it doesn’t justify insulting a customer. Completely unacceptable.

Bad customer service

1
18 May 2018 , Panchal B (Ellington , CT)

I got my working garage door springs repaired, a week after the repair my garage door chain broke.so I called to see if they can come and check if they can look at it and see if the tune up was off… Read more I got my working garage door springs repaired, a week after the repair my garage door chain broke.so I called to see if they can come and check if they can look at it and see if the tune up was off due to the change in the spring positions. However the sales manager refused saying his guys don’t make mistakes and they are god. He also said that in his 25 yrs of experience a chain has never broken. Even on the day of the appointment there was no note to look at it free, eventually I repaired it

Couldn't be more pleased

5
15 May 2018 , noah k (enfield, CT)

They have a bit of a flashy presentation, real pictures of your house before and after. But their service followed though and then some.
We are more than impressed at he quality of the doors and… Read more
They have a bit of a flashy presentation, real pictures of your house before and after. But their service followed though and then some.
We are more than impressed at he quality of the doors and openers. Truly the doors are amazing and have reduced the noise though the doors to almost nothing. Cant wait to see the affect this winter.
The openers are super quiet and work smooth. ( Do wish they offered to upgrade the remotes to have buttons for both doors, they only came with one button). (...)

Thanks for a good job

5
13 May 2018 , John W (Suffield, CT)

We needed to replace the two bottom panels on one of our garage doors. Unfortunately, neither the installer nor I realized that the design on the face of the panels was just a bit different until the… Read more We needed to replace the two bottom panels on one of our garage doors. Unfortunately, neither the installer nor I realized that the design on the face of the panels was just a bit different until the job was done. The panels needed to be re-ordered. Mistakes do happen and I was most grateful and very impressed that the staff (all of them) at Atlas corrected the problem with efficiency and professionalism. It!s a great company!

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