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Rating Summary

5
 
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625 Reviews

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Garage door opener and spring replacement

5
11 May 2015 , Vito ,

Very thorough. Showed up as promised.

VERY NICE

1
07 May 2015 , David , Connecticut

The doors look great! Dean was very very good. He kept on working.He was very clean and neat. Couldn't have asked for better. He should get a raise, nice guy. thank you

Company response:

By your comments I assume you meant to give a five star rating being the best. We greatly appreciate your feedback and encourage to spread the good word to your friends, family, and neighbors. We are never too busy for your referrals!

Garage door torsion spring help

4
02 May 2015 , Ron , Connecticut

My question were answered so that I was able to fix my door and have it operate properly :)

Great Service and response

5
24 April 2015 , David , Connecticut

We recently had a garage door that was making noises it shouldn't have. The tech came out and told us (not to our surprise) that our 2 doors were quite old and the motors should be replaced, even… Read more We recently had a garage door that was making noises it shouldn't have. The tech came out and told us (not to our surprise) that our 2 doors were quite old and the motors should be replaced, even though only one was making noise. The gave us a discount on the 2nd door, and replaced it that day. They were also quite responsive and accommodating when I had telephone questions. Highly recommend.

garage doors

5
15 April 2015 , rafael , Connecticut

Made the right choice using atlas. The final product came out perfect.

Poor equipment quality

1
19 March 2015 , luanne , Massachusetts

I have used Atlas for 25 years and was always happy with the service. After the company was sold, I had a new key pad installed and yesterday was told it needed to be replaced. The previous keypad had… Read more I have used Atlas for 25 years and was always happy with the service. After the company was sold, I had a new key pad installed and yesterday was told it needed to be replaced. The previous keypad had worked for 20 years and this one lasted 1 year. The company refused to stand behind it and charged both parts and service call. I will not be using Atlas Garage door again.

Company response:

It was my understanding that the technician who came to your yesterday had a conversation with your partner and she stated that she was unsure if we had installed the motor previously. No warranty paperwork was provided to the technician at this time. We would have gladly verified any warranty work in our system prior to a site visit. With that being said the tech went under assumption that we did not install the motor in which we do not warranty anything not installed by us. Our records do indicate that the installation was done by us, however there is a 90day warranty on all electronics, Lifetime warranty on the motor head, and Lifetime warranty on the chain rail. If in fact the unit was defective and under warranty and it was brought to my attention before receiving this review I believe this could have been handled in a more effective manner. We will gladly work with you to come to a common resolve to keep you as a valued customer. Thank you