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professional and reliable company
Serviced 3 garage doors
Have always had great luck with Angie's list so was surprised that this experience was not a good one. Installer was supposed to arrive between 9:00 and 11:00 but did not arrive until… Read more Have always had great luck with Angie's list so was surprised that this experience was not a good one. Installer was supposed to arrive between 9:00 and 11:00 but did not arrive until 11:30--normally not a big deal but I had lunch meeting at 1:00pm to get to. Once he arrived it was clear he was having a bad day--first thing he said was these are 8 foot doors and I carry parts for 7 foot doors--how in the world would I know that??? I'm not in the garage door business.
Company response:
I'm a bit confused by this review as i was involved in the conversation while my technician was on the way. When he called he was was less than 10 min away (GPS shows he arrived at 11:07) when you had told him that you may need to cancel. I suggested when he arrived, since you stated that this was fine, that he could diagnose the problem, and if you were ok with him commencing work he would do so that you could leave to be on time for your appointment and we could send the bill. You are correct that our tech had made recommendations to replace your springs for an 8' door and we only carry 7' springs stock on your trucks. You also had 3 doors and he would need to return to install the new springs. Rather than him leave your home without providing service he added additional stretch to your springs so that the doors were properly balance. If this caused and inconvenience we do apologize but options were provided prior to arrival.Good experience
They did a great job from start to finish. Each person encountered was friendly and knowledgeable. Office staff is wonderful. More responsive than the other companies I tried. Would definitely… Read more They did a great job from start to finish. Each person encountered was friendly and knowledgeable. Office staff is wonderful. More responsive than the other companies I tried. Would definitely recommend.
Doors at 16 Meadow Lane
We got a high quality door that looks great. The color matched the trim we had which was a bonus.
Doors
Good service
Quick response - everything fixed to our satisfaction
When we called or a quote, the sales advisor was great. Told us exactly what we would need, what to expect with the service, and they delivered everything as promised, and within a very short… Read more When we called or a quote, the sales advisor was great. Told us exactly what we would need, what to expect with the service, and they delivered everything as promised, and within a very short timeframe. Would recommend Atlas!